Privacy Policy

1. Who We Are

Telephone: 07741 922575

Email: laundryserviceswalsallwood@gmail.com

We provide professional laundry, ironing and alterations services in Walsall Wood and surrounding areas.

2. What Information We Collect

We may collect the following personal information when you contact us or use our services:

• Name
• Email address
• Telephone number
• Service enquiry details
• Booking details
• Any information voluntarily submitted via our contact forms

We may also collect technical information automatically, including:

• IP address
• Browser type
• Device type
• Pages visited
• Time spent on site

3. How We Use Your Information

We use the information we collect to:

• Respond to your enquiries
• Provide the services you have requested
• Arrange collections and deliveries
• Improve website performance and user experience
• Comply with legal obligations

We will never sell your personal data to third parties.

4. Cookies & Analytics

Our website may use:

• Essential cookies — required for the website to function correctly
• Analytics tools (such as Google Analytics) — to help us understand visitor behaviour and improve our website

You can disable cookies at any time through your browser settings.

5. Legal Basis for Processing (UK GDPR)

We process your personal data on the following legal bases:

• Consent — when you voluntarily submit information via our forms
• Contractual necessity — when processing is required to fulfil a service you have booked
• Legitimate interest — to improve our services and website performance

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purpose for which it was collected, or to meet any applicable legal or regulatory requirements.

7. Data Security

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss or misuse.

8. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent at any time
• Lodge a complaint with the Information Commissioner's Office (ICO)

9. Contact Us

If you have any questions about this privacy policy or wish to exercise your rights, please contact us:

Email: laundryserviceswalsallwood@gmail.com

Telephone: 07741 922575

Visit our Contact page →